Contact & Support

We're here to help

Get in Touch

Whether you have questions, need technical support, want to share feedback, or just want to tell us about your child's reading success—we'd love to hear from you.

Email: support@everyreader.org

Location: Austin, Texas

Response Time: We aim to respond to all inquiries within 48 hours on Monday through Friday.

What We Can Help With

  • Questions about using Every Reader books
  • Help determining appropriate reading levels
  • Technical support with downloads
  • Custom Lexile level requests
  • Book suggestions for the library
  • Partnership inquiries

Technical Support

Common Technical Issues

Can't Download Books

  • Check your internet connection
  • Try a different browser (Chrome, Firefox, Safari, Edge)
  • Disable browser extensions temporarily
  • Clear browser cache and cookies
  • Try a different device

PDF Won't Open

  • Ensure you have a PDF reader installed (Adobe Acrobat Reader, Preview, etc.)
  • Try downloading the file again
  • Check that the file downloaded completely
  • Try opening in a different PDF reader

EPUB Won't Open

  • Ensure you have an EPUB reader app installed
  • Try a different e-reader app
  • Check device compatibility
  • Try the PDF version instead

Website Not Loading

  • Refresh the page
  • Clear browser cache
  • Try a different browser
  • Check internet connection
  • Try accessing from a different device

Still having issues? Contact us with details about what you were trying to do, what device and browser you're using, and any error messages you received.

Share Your Story

We love hearing how Every Reader is making a difference! If your child is enjoying reading more with Every Reader books, or you've seen progress in reading ability or confidence, we'd love to hear about it.

Your story might encourage other families

Share your success story via email at support@everyreader.org

Success stories may be shared (with permission) to encourage other families and demonstrate the value of accessible reading materials.